Shipping & Delivery

How long does it take to get my order & how much does it cost?

Here at HOPSCOTCHFIT, we have a handful of high-quality suppliers that we work with to produce customised stock for us. Each supplier has their own shipping times and rates.

Here at HOPSCOTCHFIT, we buy have a handful of high-quality suppliers that we work with to produce customised stock for us. Each supplier has their own shipping policy. Please see below for more information.

Jordan Fitness
Delivery to UK mainland only
Processing time 1 day
Shipping 3-5 working days £8.99
Free UK delivery on orders over £150

Hopscotchfit
Worldwide 4-5 days tracked service
Average processing time 2 day
Shipping to Ireland €9.95
Shipping to UK £14
Shipping to EU countries €14.99

Where do you ship to?

Jordan Fitness
Ships to UK mainland only

Hopscotchfit
Ships to Ireland, UK, and EU countries

I was sent the wrong items, what do I do?

In the unlikely event you have received the wrong item, or an item in a size different to what you ordered, to ensure we get the error resolved for you asap, please contact us immediately via email at customerservice@hopscotchfit.com, or fill out the online contact form here. When doing so, please provide the following information:

  • Order number
  • Confirmation of the size you received
  • A photograph of the tag of the item you have received in error

Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away. They’ll also talk you through returning the incorrect item back to us

My order is delayed

For confirmation about expected delivery timeframes for your region, please consult our ‘How long does it take to get my products?’ section above.

Our logistics team track the progress of all deliveries, so if ever something is delayed, steps are usually already underway to resolve the issue asap.

If your expected delivery window has passed, your order is still not with you and you haven’t had an update from us, please contact our customer service team via email at customerservice@hopscotchfit.com or fill out our contact form here. We will get back to you as soon as possible!

Returns & Refunds

Can I amend or cancel my order?

Once you’ve placed your order we’re unable to make any changes.

Once an order is processed we are also unable to cancel the order.

We are also unable to combine orders once they have been made.

The item(s) will be shipped out to you and if you’re not happy with them once you’ve received them, you can return.

Incomplete addresses e.g. those without a correct Eircode, Postal or Zip Code may be returned to us and you will be refunded once our warehouse receives it.

Do you offer refunds?

Yes! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Certain types of items cannot be returned for hygiene reasons such as personal care products, water bottles, and/or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

How do I return my order?

To start a return, please contact us at customerservice@hopscotchfit.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@hopscotchfit.com.

Do you offer exchanges?

We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

What is your faulty item policy?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Other

What forms of payment do you accept?

We accept all card payments along with Apple Pay, Google Pay, Paypal, and Shop Pay.

Is my payment information safe with you?

Yes! We do not store any card information or payment details. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Help I've lost my account log ins

If you are unsure whether or not you have already registered an account with us, you should try to log in to the site.

If that doesn’t work, try to reset your password. If you still have no success, contact our customer service team via email at customerservice@hopscotchfit.com or fill out an online contact form here. We will get back to you as soon as possible!

How do I get in touch with you?

We are here to assist you with whatever you need.

Email Us

customerservice@hopscotchfit.com

For Media and Press Enquiries

press@hopscotchfit.com

For General Business Enquiries

corporate@hopscotchfit.com